- Link to CHN's utility assistance programs
- Download a Wastewater Affordability Program PDF application
- Learn more about our cost-saving programs
The Sewer District's wastewater affordability program—along with expansion of its Homestead program—were launched in 2011 as part of its 2012-2016 rates schedule. All of the Sewer District's cost-saving programs were promoted with a customer mailing in November that resulted in Customer Service call volumes more than six times its weekly average.
Northeast Ohio Regional Sewer District and Cleveland Division of Water customers may apply if they meet the income guidelines posted on CHN's utility assistance page.
The Sewer District also is developing a crisis assistance program that will benefit customers affected by a major event in their lives, such as major medical expenses not covered by any other source, job loss, separation, or divorce. The program will offer financial assistance (up to $300) toward your account and suspends water shut-off action. Program details will be available later this year.