NOTICE: Cleveland Water customers can expect a new bill format, separate bills for water, sewer

Beginning November 11, the City of Cleveland is changing its billing method for Northeast Ohio Regional Sewer District customers served by the Cleveland Division of Water: The combined bill is being divided into separate bills in separate envelopes.

RELATED: Cleveland Water to split bills from NEORSD, hopes to clear confusion (The Plain Dealer, November 13, 2013)

Cleveland Water has been communicating this change to its customers and ours since before the last billing cycle. As a recap, here's what our customers can expect starting the week of November 11:

1. No longer one combined bill. Instead of receiving one combined bill for water, wastewater, and local charges, Cleveland Water customers served by the Sewer District will now receive a separate NEORSD bill for wastewater charges.
2. Two separate envelopes on separate days. Since Cleveland Water and NEORSD bills will now be separated, they will be mailed at separate times. Your sewer bill will be mailed about three days after your water bill and they will need to be paid separately.
3. Two separate account numbers. NEORSD customers served by Cleveland Water formerly had all services referenced under a single account number. Starting with this separation, you will have a new NEORSD account number when making payments. You will also need this new number to sign up for eBilling (if you so choose) after you receive your first NEORSD bill under the new system. 

PROFILE: Students travel the ins and outs of Cleveland's water cycle

Assistant superintendent Dan Smith speaks to a group of Sewer District summer students and co-ops from a point high atop a trickling filter at the Westerly plant in Cleveland.

Think of it as a water-cycle/career-prep roadtrip. The Sewer District calls it success@work.

The District recently dedicated a day to providing its summer students with insight on how to be more successful in the workplace. With that came a closer look into the work of the Sewer District, the urban water cycle, and related career opportunities present in the Greater Cleveland community.

“I didn’t expect too much, but I really got a lot out of it,” said Ryan Stroud, a student at Case Western Reserve University working in a summer position in Building Maintenance. “We got a lot of information about the (treatment) plants and how the water cycle in Cleveland works, but we also got a lot about personal development.”

SAVE: Affordability Program app available online

Administered by partners at the Cleveland Housing Network, Wastewater Affordability Program applications are now available as a PDF download from CHN's website.

• Link to CHN's utility assistance programs
• Download a Wastewater Affordability Program PDF application
• Learn more about our cost-saving programs

The Sewer District's wastewater affordability program—along with expansion of its Homestead program—were launched in 2011 as part of its 2012-2016 rates schedule. All of the Sewer District's cost-saving programs were promoted with a customer mailing in November that resulted in Customer Service call volumes more than six times its weekly average.

Northeast Ohio Regional Sewer District and Cleveland Division of Water customers may apply if they meet the income guidelines posted on CHN's utility assistance page. 

The Sewer District also is developing a crisis assistance program that will benefit customers affected by a major event in their lives, such as major medical expenses not covered by any other source, job loss, separation, or divorce. The program will offer financial assistance (up to $300) toward your account and suspends water shut-off action. Program details will be available later this year.