TECH: Are water utilities a target for hackers?

Photo by Getty Images courtesy bbc.co.uk

Earlier this month, an Illinois water utility confirmed it was the victim of an apparent cyber attack which led to the failure of one of its pumps. While Chicago's ABC affiliate reports that Federal authorities had not yet confirmed the details, the utility said foreign hackers gained control of the equipment using its computer system's remote access.  

UPDATE 2011 12/1: The DHS and FBI reported this evening that they have found no evidence of hacking.

UPDATE 2011 12/2: Wired ran a very detailed account of the "comedy of errors" that led to the original report.

It could be the first example of a cyber attack on a public utility, according to WLS-TV, but Northeast Ohio Regional Sewer District officials are well aware that it would not be the last.

"This is an identified vulnerability nationally," said Jim Davidson, Safety and Security Manager, "not only for the water sector but for most of critical infrastructure including chemical, energy and transportation."

Many utilities, including the Sewer District, use a Supervisory Control and Data Acquisition (SCADA) system to manage controls such as regulators and pumps remotely. That automation does not come without risks, according to Director of Information Technology Humberto Sanchez, and the Sewer District constantly reviews safety measures to protect its assets, employees, and the public.

"We conduct security assessments to validate how effective our security configurations and procedures are," Sanchez said, "because hackers and viruses have grown more sophisticated."

Davidson said both the hardware and the management of it are critical to maintain proper security. "Our physical security steps include installing and maintaining firewalls and screening networks for viruses. Procedurally, we restrict remote access and protect critical data through backups and storage in safe places."

There are other measures—some of which have been in place for years—by which the Sewer District further protects its system and infrastructure from "accidental impact or malicious intent," according to Plant Automation Engineer Scott Sander.

"It's an ongoing and growing responsibility," Sanchez added.

CUSTOMERS: Call volumes higher as interest in savings programs grows

Call volumes to our Customer Service department are higher this week as residents are applying for and requesting details about the Sewer District's expanded cost-saving programs.

Last Thursday, the Sewer District began mailing its letter to customers explaining the 2012 rate schedule and new program offerings, and residents began receiving those letters yesterday.

Our Customer Service representatives are working efficiently to answer customers' questions. You may also visit our Ask Us! page to submit your question online.

NEWS: Customers will receive letter this week explaining rates, saving programs

Sewer bills are going up the first quarter of 2012, and all Northeast Ohio Regional Sewer District customers will receive a letter being mailed this week explaining the 2012 rate schedule and new cost-saving programs.

Read the letter | Download the cost-saving programs brochure

VIDEO: Students learn how our work affects the world around them

What does the Sewer District do? It's a question common to classrooms we visit, coming from teachers and parents as often as it comes from the students.

Our involvment with local schools at all levels gives students a chance to learn more about our clean-water work and understand its value to public health and the environment, and that lesson can benefit Northeast Ohioans of all ages. This video was created to showcase several of our growing student programs and explain how they are contributing to our region.

NEWS: New homepage focused on simplicity, sharing

Less scrolling, less searching, more sharing.

That was the goal behind our recent neorsd.org homepage makeover, an in-house project to simplify our homepage content, better categorize our most popular pages, and promote the social resources our customers have come to appreciate.

VIDEO: Everything you wanted to know about QHEI but were afraid to ask

ALERT: Broken sewer pipe reduces traffic to one lane on Warner Road

 
A portion of a sewer pipe owned by the Northeast Ohio Regional Sewer District has broken and caused a sinkhole on Warner Road just north of Turney Road (near Mill Creek Falls area). Therefore, Warner Road has been restricted to one lane, southbound only, but there have been no environmental impacts.

The Sewer District recommends that motorists avoid the area if possible. The City of Cleveland will monitor Warner Road for further deterioration and determine whether complete road closure is required.

There is no sewage leak occurring and the environment has not been adversely impacted.

LINK: Hey, where did your tabs go?

In preparation for a neorsd.org makeover, we're relocating some of the links on our homepage. If you can't find what you're looking for this week, leave us a comment.